Case Study: Household Appliances Supplier Achieves $2.28M Profit Recovery from Amazon with CommerceIQ

Brand was able to find and fix source of many shortages

Household Appliances Supplier, a small appliances brand with $200M+ revenue on Amazon, faced recurring inventory shortages because they lacked visibility into the root cause — a pallet/carton categorization discrepancy caused Amazon to misclassify incoming orders. They engaged CommerceIQ, using CommerceIQ's integrated retail ecommerce platform and Profit Recovery Automation to enable automated dispute workflows and root cause analysis.

CommerceIQ automated shortage disputes, provided a single source of truth for claims and resolutions, and used root cause analysis to identify and fix ASN formatting inconsistencies. Within 12 months CommerceIQ helped recover $2.28M in profit in phase 1, disputed over 2,300 shortages with a 55.2% approval rate, and generated a large surge of claims in the first two months to catch older shortages, preventing recurrence of the issue.