Case Study: Power and Hand Tool Supplier recovers $1.36M and achieves ~90% shortage recovery with CommerceIQ

Big Tool Brand recovers millions within Amazon supply chain

Power and Hand Tool Supplier, a power and hand tool seller with over $50 million in Amazon revenue, faced time-consuming shortages that consumed ~5% of COGS and went largely undisputed outside of Amazon Smart Match. To address this, they engaged CommerceIQ and deployed CommerceIQ’s integrated retail ecommerce platform, including its Profit Recovery Automation, to automate and scale shortage dispute management.

CommerceIQ automated ticket filings, disputing thousands of shortages as they occurred, provided a single source of truth for claims and used root-cause analysis to prevent recurrence. Within four months CommerceIQ recovered $1.36M in profit in phase 1, achieved ~90% profit recovery of non‑Smart Match shortage invoices (versus 2% before), and disputed 1,500+ shortages, with a clear surge in tickets and improved resolution rates after activation.