Case Study: Big Tool Brand recovers $1.36M in Amazon shortage disputes with CommerceIQ

Big Tool Brand recovers millions within Amazon supply chain

Big Tool Brand, a power and hand tool supplier with over $50 million in Amazon revenue, was struggling to manage shortages manually. Their Amazon shortage vendor lacked the capacity to handle disputes beyond Smart Match, leaving shortages unaddressed and driving a 5% loss in COGS for their Amazon business.

CommerceIQ provided its integrated retail ecommerce platform with profit recovery automation to dispute shortages automatically as they occurred after Amazon Smart Match, without manual input. Using a single source of truth and root cause analysis, Big Tool Brand recovered $1.36M in profit within 4 months, achieved about 90% profit recovery for non-Smart Match shortage invoices versus 2% before, and disputed more than 1,500 shortages.