Case Study: Big Pet Food Brand achieves rapid resolution of suppressed Amazon listings and prevents $428K in revenue leakage with CommerceIQ

Big Pet Food Brand solves suppressed listings en masse

Big Pet Food Brand, a seller with over $100 million in annual Amazon revenue, was losing sales and visibility because Amazon regularly suppressed its SKU listings and those suppressions could take up to 14 days to discover and resolve. With limited time and resources to chase suppressed listings, the brand adopted CommerceIQ’s integrated retail e‑commerce platform and its Ecommerce Sales Automation to speed detection and remediation.

CommerceIQ automated ticket filing within hours of a suppression, flagged whether issues were inventory or compliance related, and provided a single source of truth for e‑commerce operations; in under three months this prevented $428K in revenue leakage, delivered immediate resolution for 37% of filed tickets, and uncovered 40+ cases of insufficient inventory. During a March 10, 2023 incident CommerceIQ helped submit tickets for 17 suppressed listings (15 successfully resolved), identified 80% as Amazon errors, and had affected listings unsuppressed the same day.