Case Study: ForteBank advances digital banking with Commencis

ForteBank boosts digital transactions and registrations with Commencis

ForteBank, the fifth largest bank in Kazakhstan, partnered with vendor Commencis to address the challenge of evolving in a rapidly advancing technological landscape. The bank aimed to become a digital leader and enhance its customer experience by integrating modern digital features and services into a new mobile banking platform.

Commencis designed and developed the mobile application, implementing key solutions like an augmented reality feature for card scanning, a virtual assistant chatbot named TalkIN, and Apple Pay integration for contactless payments. The results included a notable rise in user registrations and digital transactions, improved customer interaction, and a significant boost in contactless payments. This collaboration enhanced customer satisfaction and positioned ForteBank as a forward-thinking player in its market.

ForteBank