Case Study: Tadiran automates 62% of customer inquiries with CommBox

Efficiency at its Best Tadiran Implements CommBox to Automate 46% of Customer Inquiries

Tadiran, an air conditioning company, faced a significant challenge managing a surge in customer inquiries across multiple digital channels, which overwhelmed its contact centers and created operational inefficiencies. To address this, they partnered with vendor CommBox to implement its omnichannel customer communications platform and integrate it with their SAP system.

CommBox provided a solution that unified Tadiran's customer communications into a single inbox and deployed an AI chatbot for automation. This implementation resolved 62% of customer inquiries automatically, saved over 2000 work hours monthly, and managed 50,000 conversations per month. The integration with SAP streamlined operations, leading to a 43% improvement in automation efficiency and significantly higher customer satisfaction rates for Tadiran.

Tadiran