Case Study: a large medical practice organization achieves streamlined IT and saves 80+ hours weekly with CommandLink

One of the world's largest medical practices consolidated 300+ vendor relationships and saved 80+ IT hours weekly

CommandLink partnered with one of the world's largest medical practices, which was struggling with significant vendor sprawl from managing over 300 IT vendors. This created major challenges with invoicing, system compatibility, and network visibility, preventing the organization from focusing its resources on patient care.

By consolidating all vendor relationships onto its proprietary ITSM platform, CommandLink provided a unified solution. The implementation delivered consistent SLAs, automated support processes, and provided critical network visibility. As a result, the medical practice saved over 80 IT hours every week and gained 100% tier 3 support across its 500+ locations.