Case Study: a national retail chain achieves unified network visibility and faster support with CommandLink

National Retail Chain unifies 440 locations with CommandLink

The customer, a national retail chain with 440 locations, struggled with a lack of network visibility and control, inefficient support processes, and continuous layer-1 troubleshooting. These challenges created significant support friction and a heavy management burden. They partnered with CommandLink to transition to a unified solution and improve quality support.

CommandLink implemented a unified solution featuring primary connectivity with wireless failover, Fortinet SD-WAN, and their proprietary CommandLink Pro software for monitoring and automation. This was integrated with API-based ticketing. The results included a significant reduction in tickets, faster automated resolutions, and real-time network visibility. CommandLink's solution provided the client with carrier verification relief and a streamlined, unified retail network.