Case Study: a national hearing aid outlet modernizes 600+ retail locations with CommandLink

National Hearing Aid Outlet modernizes 600+ locations with CommandLink

CommandLink helped a national hearing aid outlet modernize its IT operations across 600+ retail locations. The customer faced significant challenges, including a complete lack of centralized network visibility, vendor sprawl from managing over 30 different providers, and manual processes that burdened their thin IT staff.

CommandLink deployed a single broadband internet solution and consolidated all management onto their proprietary ITSM platform. This solution eliminated over 30 vendors, provided comprehensive network visibility and control, and automated support processes. The project was designed for rapid deployment without burdening the client's internal team and achieved substantial cost savings through consolidated purchasing power.