Case Study: a large regional car dealership streamlines communications and saves hundreds of IT hours with CommandLink

Large Regional Car Dealership saves hundreds of IT and support hours with CommandLink

A large regional car dealership faced significant challenges due to vendor sprawl across its cloud communications center, networks, and security vendors. This situation created a billing nightmare for accounts payable and resulted in a lack of visibility, inconsistent SLAs, and zero support automation, wasting hundreds of IT and support hours. The dealership engaged CommandLink to help consolidate these services into a single platform.

CommandLink implemented a single platform solution that consolidated the dealership's communications, networks, and security. This provided the client with unified controls, visibility, and SLAs. By leveraging CommandLink's proprietary ITSM platform and tier 3 POD support, the dealership automated its support processes and achieved network redundancy. The solution saved hundreds of IT and support hours and lowered overall costs by combining purchasing power through a single vendor relationship with CommandLink.