Case Study: a large medical practice reduces IT workload and improves HIPAA-compliant communications with CommandLink

How a Large Medical Practice Upgraded Their Voice and Security While Reducing Their Workload

A large medical practice in New Jersey was facing significant challenges due to its rapid growth and aging communications equipment. Their overwhelmed IT team struggled to manage multiple locations and vendors while being unable to upgrade their system due to the critical, life-dependent nature of their telecom infrastructure. This left the organization at constant risk of downtime and security failures. They turned to CommandLink to find a single-source solution for a new cloud phone system that could ensure HIPAA compliance.

CommandLink implemented a comprehensive solution including their Cloud Phone System, Contact Center, SDWAN with a NextGen Firewall, and a single-pane-of-management SaaS application. The results included a 25x increase in bandwidth, a seamless migration with unprecedented uptime SLAs, and dramatically decreased management time. The medical practice also achieved improved collaboration and a fully HIPAA Certified solution with BAA support, all managed by CommandLink.