Case Study: a home healthcare and hospice provider scales IT and improves visibility with CommandLink

Home Healthcare & Hospice Provider saves thousands of manual support hours with CommandLink

A home healthcare and hospice provider with over 500 locations was challenged by a lack of network visibility and centralized management as it grew rapidly through acquisitions. They needed to quickly integrate over 90 new sites, scale their IT operations, and lower costs simultaneously. The provider partnered with CommandLink to address these challenges.

CommandLink implemented primary dedicated internet and network connectivity for each new location and provided 24/7 tier-3 support. Using CommandLink's proprietary ITSM platform, the client automated network management and consolidated their vendor relationships. This resulted in a flawless transition, thousands of manual support hours saved, and significant overall cost savings due to combined purchasing power.