Case Study: Fortex achieves 100% uptime with CommandLink

Fortex achieves 100% uptime with CommandLink

Fortex, an apparel and hunting business with nine locations across rural markets, faced significant challenges due to vendor sprawl, frequent network outages, and a lack of centralized management. These issues created immense pressure on their IT department, which needed to achieve higher reliability and automate support processes for their 24/7 operations. They partnered with CommandLink to simplify and diversify their network needs.

CommandLink implemented a solution that provided true network redundancy by combining primary, backup, and LTE circuits under a single agreement. They deployed a dedicated team, used their proprietary ITSM platform for support automation, and offered 24/7 tier-3 NOC support. As a result, Fortex achieved 100% network uptime, consolidated its billing and vendor management, and saved hundreds of IT hours through automation and streamlined processes.

Fortex