Case Study: a large medical practice saves 80+ IT hours weekly with CommandLink

a major medical practice saves 80+ IT hours weekly with CommandLink

one of the world's largest medical practices was facing significant challenges due to vendor sprawl, managing over 300 different vendors. This created compatibility issues, a lack of visibility, invoice headaches, and wasted countless hours on manual support processes. They engaged CommandLink to consolidate these vendors and streamline their IT resources.

CommandLink consolidated the medical practice's 300+ vendors into a single platform, utilizing their proprietary ITSM and tier 3 support model. This solution provided unified controls, consistent SLAs, and automated support workflows. The result was a savings of over 80 IT hours weekly, along with improved network performance and critical visibility.