Case Study: Actimo achieves secure, centralized employee messaging with CometChat

Unlocking Non-Desk Employee Engagement Actimo's CometChat Odyssey

Actimo, a company dedicated to enhancing communication for mobile-first and non-desk employees, faced significant challenges with its platform. It lacked an integrated and secure messaging system, forcing users to rely on external apps like WhatsApp, which introduced security risks and fragmented communication. Additional hurdles included limited engagement features and administrative difficulties in managing group permissions due to high employee turnover. To overcome these issues, Actimo turned to CometChat for its instant messaging solution.

By integrating CometChat, Actimo embedded a secure and centralized messaging environment directly into its app. This solution provided essential features like reactions and threaded replies to boost engagement, along with tools to seamlessly manage admin rights. The results were significant: Actimo witnessed skyrocketing adoption rates of the new chat feature from both management and employees. Communication became unified and more secure, moving away from external tools, while the administrative challenges of group ownership were effectively resolved.

Actimo

Ingrid Pauchon

Product Manager