Case Study: NoBroker boosts transactions and user engagement with CometChat

NoBroker - Customer Case Study

NoBroker, a proptech leader in India, faced a significant challenge with disconnected communication in its real estate platform. The reliance on traditional phone calls and emails for tenant-owner interactions created information silos, logistical nightmares, and frequent mismatches. To overcome this hurdle and enhance the user experience, NoBroker turned to vendor CometChat and implemented its in-app chat functionalities.

By integrating CometChat's solution, NoBroker enabled seamless real-time and group chats between all parties, streamlining everything from property inquiries to moving logistics. The measurable impact for the vendor CometChat was substantial, including a 25% increase in successful transactions, higher user retention, and a dramatic reduction in call center costs, all while ensuring an uninterrupted experience for over a million users.

NoBroker

Amit Sharma

Senior Vice President, Engineering