Case Study: Kokilaben Hospital achieves secure telehealth consultations with CometChat

Kokilaben Hospital's Transition to Telehealth with CometChat

Kokilaben Hospital, a premier multispeciality healthcare institution, faced a significant challenge during the COVID-19 pandemic when its patient consultations dropped drastically due to lockdowns. Their initial attempt to use Skype for virtual consultations proved inadequate, as it lacked security and was impersonal. The hospital needed a secure, compliant, and efficient telehealth solution to connect its patients and doctors, leading them to partner with CometChat.

CometChat collaborated closely with the Kokilaben IT team to integrate a secure and personalized chat and calling solution into the hospital's revamped mobile app. This allowed for easy appointment bookings, direct doctor consultations, and innovative features like including overseas family in calls. The solution resulted in a successful telehealth transformation, with doctors reporting increased productivity and patients appreciating the reduced delays and convenience. CometChat's implementation marked a permanent shift in how the hospital delivers healthcare.

Kokilaben Hospital