Case Study: Boatyard boosts user engagement with CometChat

Boatyard's Voyage to Enhanced Marine Communication with CometChat

Boatyard, a customer experience platform for the marine industry, needed to replace its costly and resource-draining in-house chat system. Their challenge was to find a third-party solution with seamless integration and modern features to improve communication between boat owners and service providers without diverting developer attention from their core platform. This led them to evaluate CometChat.

By implementing CometChat's solution, which featured a highly regarded UI Kit and robust SDK, Boatyard achieved seamless integration. The results were significant, including a 152% increase in user engagement, over 4,200 messages exchanged monthly, and an average of 10 minutes saved per work order. CometChat enabled Boatyard to scale quickly and focus on innovation.

Boatyard

Nathan Heber

Founder & Chief Executive Officer