Case Study: Bitdefender achieves secure, scalable AI scam protection with CometChat

Bitdefender protects 500 million users with CometChat

Bitdefender, a global leader in cybersecurity, faced challenges with visibility and scalability as its user base grew. Their internal analytics struggled to keep pace with activity spikes for their AI-powered scam protection tool, Scamio. To bring secure, real-time in-app messaging and clarity to their platform, Bitdefender turned to CometChat.

CometChat implemented a secure communication infrastructure that powered the entire Scamio user experience, from guided prompts to instant AI analysis and a user feedback loop. The vendor provided a true partnership, offering transparent usage metrics, waiving costs during anomalies, and collaborating on technical improvements. As a result, Bitdefender gained confident scaling for millions of users, stronger visibility into platform usage, and a reliable foundation for its AI-powered safety tool.

Bitdefender