Case Study: Wildomar achieves greater code enforcement efficiency and citizen engagement with Comcate

Wildomar, CA Invests in State of the Art Code Enforcement Software For New Department

Wildomar, California launched a new Code Enforcement department and needed a better way to manage thousands of cases, notes, and remediation actions. Before Comcate, staff were using Microsoft Word and other scattered files, creating an information silo with limited visibility and making it hard for officers and citizens to track cases efficiently.

Comcate provided a code enforcement SaaS platform to centralize notes, photos, reporting, and case management in one place. The implementation was described as smooth, and the new system improved citizen engagement, increased caseload volume, and made reporting easier for leadership; Wildomar can now track 15 key performance metrics, including cases closed and open, inspections completed, and proactive versus reactive activity.

Wildomar

John Parker

Senior Code Enforcement Officer