Case Study: City of Urbana achieves 50% more field efficiency and stronger vacant property enforcement with Comcate

Small City Code Team has Big Impact on Vacant Property Stock in Urbana, OH

The City of Urbana, OH needed a better way to manage code enforcement because its paper-based and outdated Microsoft Access system was slow, error-prone, and made it difficult to keep up with vacant property complaints and a growing caseload. The City turned to Comcate’s cloud-based Code Enforcement Manager to help a small team do more with limited staff.

With Comcate, the City of Urbana streamlined field and office work by using mobile, cross-platform tools, GIS and auditing integrations, automated notice generation, and case-linked photos. The results were significant: officer field time increased by 50%, administrative time was cut in half, nuisance abatement that once took three weeks now takes two, and the City can now address every vacant property on its list while giving council a full case history to show responsiveness.

City of Urbana

Cat Jones

Code Enforcement Department