Case Study: Lollypop Farm improves animal cruelty case tracking with Comcate

Modern Software Helps Lollypop Farm Track Animal Cruelty Cases

Lollypop Farm, the Humane Society of Greater Rochester, New York, needed a better way to document and track animal cruelty investigations after its old software proved inadequate for law enforcement work. The organization turned to Comcate for animal control-specific case tracking tools, including Animal Control Manager and CRM, to support its Humane Law Enforcement team.

Comcate implemented a modern system that lets Lollypop Farm record calls, manage follow-ups, track overdue cases from a dashboard, integrate GIS data, and report on activity more easily. Comcate also migrated 10 years of historical records, helping improve efficiency, visibility, and usability while bringing the department into a more modern workflow.

Lollypop Farm

Reno DiDomenico

Vice President for Humane Law Enforcement