Case Study: Upland recovers $250,000 in business license fees with Comcate

Inspector Recovers $250,000 in Business License Fees in 1st Year Back

Upland, CA was losing hundreds of thousands of dollars each year in unpaid business license fees and struggling with a paper-based, disorganized process managed through a third-party contractor. The City needed a better way to track inspections, follow up on non-compliance, and handle business license casework more effectively, so it turned to Comcate’s Code Enforcement Manager and Business License Enforcement Manager.

Comcate helped Upland replace paper files and manual calendars with electronic records, iPads, and real-time case access, making the team 25%–50% more efficient. In her first year back, Marsie Grady recovered more than $250,000 in business license fees, while the City also improved reporting, professionalism, and response times for public records and case inquiries.

Upland