Case Study: City of Henderson boosts productivity and cuts paper usage with Comcate

Henderson, NV Cuts Paper Usage and Boosts Productivity with Comcate’s Business Licensing Solution

The City of Henderson, a large Nevada municipality, was struggling with overflowing paper files and time-consuming case lookup in its Business License Division. The city had already been using Comcate’s CRM/311 software and other Comcate tools, and needed a better way to manage licensing records, improve organization, and help officers spend more time serving businesses and citizens.

Comcate implemented a customized business licensing solution that automated case tracking, reporting, and notice generation, while giving staff easy access to case details, photos, citations, and attachments in the field. The result was a streamlined process that helped the City of Henderson manage more than 4,000 business licensing cases in a year, reduced time spent on hard files, improved visibility into officer work, and boosted productivity and customer service.

City of Henderson

Ken Lowery

Business License Supervisor