Case Study: City of Henderson improves citizen communication and reduces paper usage with Comcate’s Building and Fire Inspections Manager

City of Henderson - Customer Case Study

The City of Henderson faced a challenge in its Building and Fire Safety division, where a reliance on phone calls and paper made it difficult to manage inspections and communicate progress to citizens, leading to frustration and a lack of transparency. To address this, the city turned to vendor Comcate and implemented its Building and Fire Inspections Manager module to modernize its operations.

By integrating Comcate's highly customizable case management software, the department automated the routing of requests and moved away from paper processes. The solution from Comcate enabled inspectors to effectively track and communicate case status to citizens, which dramatically increased citizen satisfaction. The city also achieved a 90% reduction in paper usage as a measurable result of the implementation.

City of Henderson

Jerry Trotter

Technical Analyst and Administrator