Case Study: City of Arvada achieves greater operational visibility and transparency with Comcate

City of Arvada - Customer Case Study

The City of Arvada needed a new 311 CRM system to improve citizen request handling, increase transparency, and avoid “black hole syndrome” after tickets were closed. Comcate was selected after an intensive evaluation process because its solution best met the city’s needs, including strong reporting and follow-up capabilities.

Comcate implemented the new Ask Arvada 311 CRM solution, giving staff and council members real-time visibility into case status, actions taken, response times, and district-level responsiveness. The rollout was described as one of the easiest implementations the city had ever done, and Arvada reported being thrilled with the result, with the system helping improve operational visibility and support more fact-based conversations.

City of Arvada

Mark Deven

City Manager