Case Study: City of Henderson achieves more efficient case management with Comcate

Case Tags Help Henderson, NV Optimize Agency Work Flow

The City of Henderson, Nevada, was looking for a better way to manage a growing volume of cases while doing more with less. Like many municipalities, it needed a solution that could improve workflow efficiency, reduce confusion from emails, spreadsheets, and multiple databases, and support a wide range of service needs.

Comcate implemented a configurable CRM workflow using Comcate’s Case Tag solution to centralize requests and give managers and staff one clear view of case information. As a result, the City of Henderson improved collaboration and organization, could handle a larger number of cases, and gained snapshot visibility that helped city leaders proactively address issues and better assess service performance.

City of Henderson

Addah Moritz-Smith

Manager