Case Study: City of Cape Coral streamlines public records requests with Comcate eFeedback Manager

Cape Coral Engages Citizens and Manages Public Records Requests with Comcate’s eFeedback Manager

The City of Cape Coral faced a challenge in managing a high volume of 600-700 monthly public records requests using inefficient Excel and SharePoint systems, which lacked adequate storage and made tracking requests difficult. They sought a more robust solution from vendor Comcate to streamline this process.

Comcate implemented its eFeedback Manager solution, which featured auto-assignment rules and a public portal for citizen submissions. This resulted in a 30% reduction in requests that required manual logging, saving the agency significant time and money while improving efficiency and citizen access.

City of Cape Coral