Case Study: City of Lincoln City achieves more efficient vacation rental code enforcement with Comcate

Beach Community Successfully Regulates Vacation Rental Dwellings

The City of Lincoln City needed a better way to manage growing code enforcement demands, especially around vacation rental properties, after years of relying on paper files and disconnected tools like Excel, Outlook, and Word. With no searchable records or easy reporting, staff struggled to track cases, answer council questions, and show what the department was working on.

Comcate provided its Code Enforcement Manager software and resident reporting portal, giving the City of Lincoln City a mobile-friendly, searchable system for case tracking, documentation, and public submissions. As a result, case documentation that once took at least an hour now takes minutes, residents can submit more complete reports online, and staff have better visibility, reports, and data to support faster enforcement and more objective decision-making.

City of Lincoln City

Craig Grabenhorst

Code Enforcement Officer