Case Study: Hawthorn Suites achieves faster connectivity and an improved guest experience with Comcast Business Hospitality Suite

West Palm Beach Hotel Keeps Guests Coming Back With the Help of Comcast Business Hospitality Suite

Hawthorn Suites by Wyndham West Palm Beach is a 112-room extended-stay hotel near Palm Beach International Airport that caters to guests staying for days or weeks. The property was losing ground because its legacy network provided only 3 Mbps for guests and back-office operations, producing slow, spotty Internet and prompting guest complaints — forcing the hotel to upgrade Internet, phone and TV services to remain a top-ranked choice in a competitive market.

The hotel deployed Comcast Business Hospitality Ethernet, TV and Voice — giving guests a 100 Mbps backbone for suite-wide WiFi and a separate 50 Mbps link for staff, up to 60 HD TV channels managed via a single device, and advanced call-management features. The upgrades delivered faster connectivity, quicker check-in/check-out, improved business-center services, simplified maintenance and better back-office efficiency, boosting guest satisfaction and helping the property maintain its top local ranking.

Hawthorn Suites

William Murray

General Manager, Hawthorn Suites