Case Study: New Horizons Supported Services achieves reliable cloud-based voice and improved customer service with Comcast Business

New Horizons Supported Services, Inc. Connects to the Community with Comcast Business Cloud-based Voice and Unified Communications

New Horizons Supported Services, Inc. is a Maryland nonprofit that has provided vocational training, employment services and community support to people with intellectual and developmental disabilities since 1969. With 112 employees across three offices serving 200 direct clients (and another 500 through state services), the organization struggled with an unreliable, hard-to-manage phone system that caused missed calls, wrong transfers and frustrated staff and families.

To solve this, New Horizons deployed Comcast Business VoiceEdge™ cloud-based voice and Comcast Business Internet (up to 150 Mbps). The user-friendly portal, automatic call forwarding to mobile phones, direct-dialing and reliable service restored accurate call routing, reduced missed calls and improved client communications, while responsive Comcast support and faster internet helped staff better serve job seekers and families.

New Horizons Supported Services

Ron Vaughn

Executive Director, New Horizons Supported Services