Case Study: McMenamins achieves scalable bandwidth, operational efficiency and improved customer experience with Comcast Business

McMenamins Serves Up Customer Satisfaction with Comcast Business Services

McMenamins is a 30-year, family-owned hospitality company operating 57 locations across Oregon and Washington — including pubs, breweries, hotels, spas, distilleries, a winery, theaters and music venues. The group needed more reliable, scalable network capacity and inter-location connectivity to support customer-facing services (Wi‑Fi, HDTV, credit card processing) and back‑office operations after slow, spotty service began impacting transactions and guest experience.

McMenamins deployed Comcast Business solutions — Ethernet Dedicated Internet and Ethernet Network Service, Comcast Business TV and Comcast Business Voice — across multiple sites (including a 50 Mbps connection at headquarters and 10 Mbps multipoint links between key properties). The upgrade delivered higher‑capacity, scalable Internet, dependable voice and widespread TV service, enabling faster file transfers, consistent Wi‑Fi and smoother transactions, and giving the company confidence to continue expanding.

McMenamins

Joe Frazier

Information Systems Manager, McMenamins