Case Study: Mattress 1 achieves improved customer service and business continuity with Comcast Business

Mattress 1 Deploys Comcast Business Voiceedge™ to Help Employees Deliver Excellent Customer Service

Mattress 1 is a family‑run mattress retailer founded in 2003 that grew to more than 250 stores across Florida and Texas. The company struggled with fragmented, unreliable voice and Internet services from multiple providers — causing missed customer calls, no easy call monitoring or recording, inconsistent POS connectivity, disrupted sales during outages or storms, and complex billing and support.

To address this, Mattress 1 deployed Comcast Business VoiceEdge and 25 Mbps Internet at 80 locations. The cloud‑based voice service added HD calls, call forwarding, recording and real‑time monitoring (accessible on desk phones, computers and mobile devices), while standardized Internet improved POS reliability. The result was better customer service and sales performance, simplified billing and support from a single vendor, and business‑continuity measures to keep stores operating during outages.

Mattress 1

Hisham Salama

Director of Operations, Mattress 1