Case Study: Baystate Metal Solutions achieves enhanced customer support and predictable cost savings with Comcast Business VoiceEdge

Leading Sheet Metal Fabricator Counts on Comcast for Powerful, Professionally Managed Voice Solution

Baystate Metal Solutions, a Springfield, Massachusetts sheet‑metal fabricator founded in 1973, needed to improve customer responsiveness in a competitive market. The company was hampered by an outdated, operator‑based phone system with one central line, no voicemail and fluctuating monthly bills, and sought a locally supported solution with no capital outlay and predictable costs.

Comcast Business delivered Internet, Business VoiceEdge and Business TV as a professionally managed voice solution with fast local installation, direct extensions and automated voicemail. The change eliminated busy signals, increased associate productivity and customer responsiveness, consolidated services under one vendor, and reduced and stabilized monthly communications costs.

Baystate Metal Solutions

Tony Fernandez

President and CEO, Baystate Metal Solutions