Case Study: Lake Union Sea Ray achieves faster internet, modern voice and cost savings with Comcast Business

Lake Union Sea Ray Improves Customer Service and Operations with Comcast Business

Lake Union Sea Ray is a family‑owned, Seattle‑based marine dealer with three locations that sells and services new and used boats and provides on‑site and mobile repairs. The company relied on slow, costly T1 lines and an antiquated voice system while juggling multiple providers, leaving employees frustrated and unable to serve customers efficiently.

Comcast Business installed Ethernet Dedicated Internet (up to 50 Mbps) at each site and PRI trunks at headquarters, standardizing data and voice with a single vendor. The upgrade delivered a robust connection, modern direct‑dial voice features, cost savings, simpler management and noticeably improved customer service and operational efficiency.

Lake Union Sea Ray

Andy Majewski

Controller, Lake Union Sea Ray