Case Study: Sarris Candies achieves uninterrupted order fulfillment and customer service during a plant fire with Comcast Business Ethernet Dedicated Internet

Comcast Business Services Help Sarris Candies Keep its Daily Service Promise Even Through Disaster

Sarris Candies, a beloved Canonsburg, Pennsylvania confectioner with more than $100 million in annual sales to thousands of retail, fundraising and corporate customers, needed to operate with the capabilities of a large business while staying true to its small‑town roots. The company faced a major test when a fire damaged its plant just before peak holiday seasons, threatening orders, deliveries and the high level of customer service its customers expect.

Comcast Business provided Ethernet Dedicated Internet with dedicated cabling and 10 Gbps (scalable to 32 Gbps) connections to both the factory and a separate warehouse, ensuring redundant, high‑capacity connectivity. When the fire struck, Internet service remained uninterrupted, operations shifted to the warehouse on laptops, orders and deliveries continued on schedule, and customer service was maintained with virtually no connectivity downtime.

Sarris Candies

Norm Candelore

IT Manager and Internet Administrator, Sarris Candies