Case Study: Carlo’s City Hall Bake Shop achieves reliable, scalable cloud-ready connectivity and superior customer experience with Comcast Business Ethernet & PRI Trunks

Comcast Business Class Helps Carlo’s City Hall Bake Shop Satiate Growing Customer Demand

Carlo’s City Hall Bake Shop (Carlo’s Bakery), a family-owned, century-old bakery in Hoboken and Jersey City that has expanded into new retail locations, e-commerce and nationwide distribution, opened a 55,000 sq ft Cake Factory to support growth. To run its call center, connect multiple facilities and migrate core systems to the cloud while enabling interoffice videoconferencing, the company needed a state-of-the-art, reliable communications and data infrastructure.

Carlo’s deployed Comcast Business solutions — a 50 Mbps Dedicated Ethernet Internet connection, Ethernet Private Line between sites and PRI trunking for voice — to support its PBX, VoIP and cloud-based ordering platform (“Cakeforce”). The result was dependable voice quality for customer service, high-capacity, reliable data for cloud applications and e-commerce, and scalable connectivity to support ongoing expansion and nationwide order pilots.

Carlo’s City Hall Bake Shop

Leo Minervini

Chief Information Officer, Carlo’s Bakery