Case Study: Cobb County achieves seamless, scalable online registration and improved citizen services with Comcast Business

Cobb County Parks, Recreation, and Cultural Affairs Improves Operations and Customer Service

Cobb County Parks and Recreation Department, which operates 34 facilities across the Atlanta metro area with roughly 400 staff serving hundreds of thousands of residents annually, was hindered by a painfully slow, 128 Kbps DSL network. Seasonal spikes in online program registration frequently caused timeouts and frustrated customers, while employees struggled to access hosted business applications and complete routine transactions.

The county replaced DSL with Comcast Business Ethernet Dedicated Internet (100 Mbps fiber into the data center) and 8 Mbps Ethernet Virtual Private Line connections to 34 sites over hybrid fiber‑coax, a rollout completed in four months. The new scalable, high‑performance network delivered seamless online registration, faster internal collaboration, the ability to offer Wi‑Fi to employees and residents, and the option to scale up to 10 Gbps—significantly improving customer experience and staff productivity.

Cobb County

Ed Biggs

Division Manager, Technical Operations/GIS Division, Cobb County