Case Study: Shawsheen Coating & Converting achieves improved voice reliability with Comcast Business VoiceEdge

Business VoiceEdge Services Keeps Shawsheen Coating and Converting Connected

Shawsheen Coating & Converting, a Massachusetts-based manufacturer, faced significant customer service and sales challenges due to an obsolete phone system plagued by frequent outages. To address this critical reliability issue, the company turned to Comcast Business for a solution.

Comcast implemented its Business VoiceEdge service, a cloud-based phone system that eliminated the need for outdated on-premise hardware. This solution provided Shawsheen with improved reliability for voice and data. The system's effectiveness was proven during a major power outage, where communications remained uninterrupted, allowing the business to continue operations without any losses and better support its sales and service commitment.

Shawsheen Coating & Converting

Zib Drelich

Operations Executive, Shawsheen Coating & Converting