Case Study: European Southern Observatory achieves better IT process optimization and increased security with Comarch IT Outsourcing Services

European Southern Observatory improves IT services across 2 continents with Comarch

The European Southern Observatory (ESO) faced challenges with its previous mixed outsourcing and body-leasing IT support model. Seeking better optimization and security, ESO needed to transition to a defined service-based model with clear SLAs. They turned to vendor Comarch for a comprehensive portfolio of IT Out-Tasking services.

Comarch implemented two separate contracts to provide IT Out-Tasking services for ESO's headquarters in Germany and its facilities in Chile. The solution included service desk, workstation and server support, network administration, and data centre management. Comarch delivered this with a mix of on-site and remote engineers, meeting strict SLA parameters at an attractive price, which resulted in better process optimization and increased IT security for the observatory.

European Southern Observatory (ESO)