Case Study: The Howard De Walden Estate improves visibility and efficiency with Columbus and Microsoft Dynamics 365 Customer Engagement

How we helped The Howard De Walden Estate modernise their digital solution

The Howard De Walden Estate, a property business, was struggling with a heavily customized legacy ERP system that lacked workflows and integrations, requiring extensive manual processes. To modernize their operations, they partnered with Columbus to implement Microsoft Dynamics 365 Customer Engagement.

Columbus implemented and provided managed services for the D365 CE solution, which delivered significantly improved visibility and process efficiency. The system enabled the estate to manage a massive increase in property vacancies during the COVID-19 pandemic, handling a volume of 108 properties compared to a typical 15, and allowed them to bounce back quicker. The vendor's support ensured a successful implementation and ongoing system performance.

The Howard De Walden Estate

Craig Clements

Director of Operations