Case Study: Wanzl achieves scalable unified communications with Colt Technology Services

Wanzl unifies communications across 11 sites with Colt

Wanzl, a manufacturing company known for retail and logistics equipment, faced the challenge of unifying and simplifying its complex global communications infrastructure across 11 international sites. To achieve a consistent, reliable, and scalable experience, they partnered with Colt Technology Services for a transformative solution involving SIP trunking and a cloud Contact Centre as a Service (CCaaS) platform.

Colt implemented a scalable, end-to-end communications solution, beginning with SIP trunking across multiple countries to streamline telephony and reduce costs. This evolved into a fully integrated cloud CCaaS solution with Luware's Nimbus platform, providing intelligent call routing, workflow automation, and real-time analytics. The results included a more agile and connected workplace, significant cost reductions, and a flexible platform that allows Wanzl to scale rapidly, with the vendor's partnership alleviating the pressure of managing complex communications.

Wanzl

Christoph Mader

Vice President IT Group Operations at Wanzl GmbH & Co. KGaA