Case Study: Wanzl achieves scalable unified communications with Colt Technology Services

Wanzl GmbH unifies global communications across 11 sites with Colt

Wanzl GmbH, a manufacturing company known for products like shopping trolleys and logistics equipment, faced the challenge of unifying and simplifying its complex global communications infrastructure across 11 international sites. To achieve its digital transformation goals, the company partnered with Colt Technology Services for a scalable solution, beginning with SIP trunking and session border controllers.

Colt Technology Services implemented an end-to-end communication solution that evolved to include a cloud-based Contact Centre as a Service (CCaaS) platform in partnership with Luware. This provided Wanzl with intelligent call routing, workflow automation, and real-time analytics, tightly integrated with Microsoft 365. The results included a more agile and connected workplace, significant cost reduction, and the flexibility to scale operations rapidly, freeing teams to focus on innovation.

Wanzl GmbH