Case Study: InBloom Autism Services achieves 6x higher family collections with Collectly

InBloom Autism Services boosts collections 6x with Collectly

InBloom Autism Services, a multi-state provider of applied behavior analysis (ABA) therapy for children with autism, faced a significant challenge in collecting sensitive patient balances. As the practice scaled, its manual billing processes using CentralReach became overwhelmed. Staff conducted all outreach via phone, non-automated email, and mailed statements, causing accounts receivable to balloon despite hiring additional staff.

By implementing Collectly's AI-powered platform and its Billie agent, InBloom automated its patient billing outreach with a rules-based system for texts, emails, calls, and mail. The solution included one-tap payment links and self-service payment plans. Collectly delivered a massive 6x increase in the client collection rate, boosting it from 10-15% to 65-75%. This result was achieved without adding new billing staff, allowing the team to focus on exceptions while families reported a 5-star satisfaction score.

InBloom Autism Services