Case Study: Zoom achieves a better benefits experience with Collective Health

Zoom - Customer Case Study

Zoom, a leading software company with over 9,000 employees, sought to improve its employee benefits experience. The challenge involved managing a complex network of individual benefits vendors, which created a fragmented and difficult process for employees to get answers about their medical, dental, or vision care. They partnered with Collective Health to consolidate these services.

Collective Health provided a unified platform, streamlining the benefits experience into a single destination for all employee inquiries. The solution also supported Zoom’s transition to a partially self-funded health plan, simplifying billing and providing robust data reporting. Employees reported a greatly improved experience, with one example highlighting the ease of finding a provider through the My Collective app. The partnership with Collective Health empowered Zoom's employees to more easily find the help and care they need.

Zoom

Sheila Krueger

Head of Global Benefits