Case Study: Benton County achieves greater efficiency and improved community service with Collective Data

Benton County sees an increase in efficiency that results in better service to their communities

Benton County, Oregon, serves more than 78,000 residents and manages a fleet of 180 county assets plus over 1,200 outside-agency components for local fire departments, schools, and public works. The fleet team needed a way to separate each customer’s information, track repairs and work orders, provide vehicle histories, and monitor technician efficiency across three shop locations.

Collective Data customized its software to meet those needs, enabling separate customer accounts, self-service viewing, tailored reports, and a streamlined workflow for creating work orders, assigning mechanics, logging parts, reviewing jobs, and invoicing. The system improved tracking of core parts and warranties and delivered measurable gains in time management, parts control, and maintenance scheduling—making the operation more efficient and improving service to the community.

Benton County

Jim Burke

Fleet Manager