Case Study: UnionBank of the Philippines achieves observable data governance with Collate

UnionBank of the Philippines cuts data discovery requests by 90% with Collate

UnionBank of the Philippines, one of the country's largest banks, faced significant data governance challenges as its ecosystem grew to over 40,000 production data assets. Manual processes and tribal knowledge created visibility gaps, slowing root-cause analysis and flooding the service desk with data discovery requests. To address this, the bank partnered with vendor Collate and implemented its managed OpenMetadata service.

By using Collate to embed governance into its operational workflows, UnionBank made metadata an active intelligence layer. This provided searchable lineage and ownership, along with a data grading framework to communicate trust. The solution delivered a 90% decrease in service-desk requests for data discovery and cut root-cause investigation times from five days to two, a 60% improvement. Collate enabled the bank to achieve 100% lineage and quality coverage on critical data assets, aligning data usage with risk tolerance.

Unionbank of the Philippines