Case Study: Blue Shield of California achieves a fast, low‑cost Workday HR transformation with Collaborative Solutions

Blue Shield of California - Customer Case Study

Blue Shield of California, a not-for-profit healthcare network serving over 3.3 million customers with about 4,800 employees, needed to move off an aging, paper-based PeopleSoft environment that relied on seven disparate HR systems and heavy IT support. Seeking a cloud HRIS and a smooth transition that included numerous third-party integrations, BSC partnered with Collaborative Solutions to modernize and streamline HR operations.

Collaborative deployed Workday Core HCM, Employee and Manager Self-Service, and Succession Planning, managing 25 inbound/outbound integrations in a five-month, on-time and on-budget rollout. The implementation consolidated logins and systems, delivered 24/7 access, cut HRMS help desk calls by a third, boosted employee login rates from 16% to 62%, reduced single-person dependencies, and lowered total cost of ownership, with next steps focused on mobile functionality and self-service reporting.

Blue Shield of California

Earl Barron

Director of Human Resources