Case Study: MaxContact improves call center analytics with Coherent Solutions' Spokn AI

MaxContact launches AI speech analytics in 18 months with Coherent Solutions

MaxContact, a customer engagement technology provider, wanted to help its customers gain visibility into their contact center operations. The challenge was that manually reviewing a small number of call recordings led to poor outcomes and missed opportunities. To build an AI-powered speech analytics solution they lacked the in-house expertise for, MaxContact hired Coherent Solutions.

Coherent Solutions designed and delivered Spokn AI, a next-gen speech analytics tool that transcribes and analyzes every call. The solution provides actionable insights, aggregated analytics, and helps improve service quality and compliance. The partnership helped MaxContact enhance service quality, facilitate customer satisfaction, bolster profits, and improve sales efficiency.

MaxContact