Case Study: Atomicwork transforms IT support with Cohere's Command R+ and Rerank

Atomicwork Builds Atom AI with Cohere

Atomicwork, an IT service management company, faced the challenge of helping its customers manage overwhelming volumes of IT requests, which consumed 50% of productive time. Their goal was to integrate enterprise knowledge into collaboration tools to simplify IT management. They partnered with vendor Cohere to explore an AI-based solution using their models.

Using Cohere's Command R+ and Rerank models, Atomicwork built Atom AI, a digital assistant that provides accurate and fast answers. The solution resulted in a 20% improvement in accuracy, a 75% improvement in latency, and a 168% accuracy improvement over competitive models. Cohere's platform empowered Atomicwork to significantly enhance operational efficiency for its customers.

Atomicwork

Vijay Rayapati

Chief Executive Officer